We create kick-ass mobile experiences

the best companies in the world use our amazing team to create apps that people love.

Find out how »

meet pinch/zoom

Two years ago a crack team of misfit mobile designers and developers banded together. They had a crazy idea to create an agency like no other. A place where we encourage innovative new ideas and create stunning interfaces.

Where we challenge each other (and our clients) to make better apps. To use the most amazing medium ever invented to change everything.

We call this place pinch/zoom. And since then—boy have we delivered. Many of the best and brightest companies in the world have redefined entire markets using apps we’ve created.

For example, we’re helping the BBC define the future of media consumption and broadcasting. We’ve helped The New York Times define the future of news and publishing. We’ve worked to define the future of business as we know with help from ADP. Best Buy to define retail in the 21st century. HSBC to change banking around the world. Not to mention Movember to capture future hair growth.

We didn’t set out to change the world with any of these apps, but somehow we have. Our secret is we just don’t forget those crazy ideas that we started with two years ago—the result is mobile apps to make peoples live easier and maybe just a little bit better. That is something we think applies to companies of all shapes and sizes.

What are you waiting for? Share your crazy ideas with us and let’s make something insanely great.

Phone
+1 206 452-3035
Email
 
Twitter
@pinchzoom
Founder
Brian Fling
President
Cheryl Gledhill
The Team
Aaron Hedquist, Alecia Kleiner, Charlie Barr, Kevin Tamura, Scott Gledhill, Scott Dierdorf
Founded
April 2009
Office
The Center of the Universe
707 North 35th Street
Seattle, Washington 98103

Our Manifesto

No company should be complete without a declaration of principles. We think our manifesto speaks volumes about what we believe and the company we are building.

  1. Always set and reset expectations.
  2. Charge what it costs, not what you want to make.
  3. The client should own what they hire you to do.
  4. There is only an A-Team, no B-Team.
  5. Maintain a low overhead. Pass savings on to your client.
  6. Focus on what you excel at.
  7. Never use smoke and mirrors to win a client.
  8. Always be honest with yourself and your client.
  9. Do what you love. Love what you do.
  10. Don’t lie.
  11. Don’t be a prick.

Swipe

Swipe is the pinch/zoom blog about mobile, design, user experience, usability, development and the future of technology.

We're Hiring

Come help us create the next generation of mobile products. We have a very busy year ahead and are looking for a variety of roles, including Mobile Designers, Mobile Developers (iOS and HTML5) and Account Directors.

If that sounds like you or someone you know, please email hello@pinchzoom.com and let us know!

Mobile in 2012

Chetan Sharma has compiled a list of mobile predictions for 2012 from various industry thought leaders. Some very interesting insight into the year ahead. I’ve listed the top answers here:

  • What will be the biggest mobile stories of 2012?
    • Continued growth of mobile data around the world
  • Who will be the most open player in the mobile ecosystem in 2012?
    • Google (who has the reality distortion field now?)
  • What applications will define 4G?
    • Video
  • What will be the breakthrough category in mobile in 2012?
    • Mobile Payments
  • What will be the most popular consumer mobile applications in 2012?
    • Mobile Payments & Commerce
  • Which will be the most dominant (unit sales) tablet platform in 2 years?
    • Nearly a tie: iOS 45% Android 44%
  • Who will make the biggest mobile acquisition in 2012?
    • Microsoft
  • How will the “Apps vs. Mobile Web” debate shape up in 2012?
    • Mobile Web will start to become more relevant
  • Who will define the mobile payment/commerce space?
    • Financial guys (e.g. Visa)
  • Which solutions will gain the most traction for managing mobile data broadband consumption?
    • 4G
  • What will help mobile cloud computing gain traction in 2012?
    • Enterprise, Storage & Media
  • Which enterprise segment will mobile impact the most?
    • Retail
  • What will be the dominant revenue model for apps in 2012?
    • Combination of revenue – in other words, no clear consensus
  • What mode of mobile payments will get traction in North America and Western Europe in 2012?
    • Proximity based
  • What will be the most successful non-mobile-phone category in 2012?
    • Tablet
  • Which of the following are likely to happen in the near future?
    • Tablets become the leading Enterprise IT device
  • Which areas will feel the most impact from Regulators in 2012?
    • Net Neutrality & Competitiveness
  • Who was the mobile person of the year?
    • Steve Jobs

Over half of all Mobile Browsing happens on an iOS device

iOS is still the titan of mobile browsing. Down from 54% in November and 61% in October. 25% coming from iPhone, 24% iPad and iPod touch just 2%. Android is just 16% coming mostly from phones.

Next month should be telling to see if holiday sales gives iOS a larger lead. And we’ll see if the Kindle Fire boosts Android’s overall web browsing percent.

Source: NetMarketshare

Joe Wikert interviews me about our new HTML5 mobile publishing...

Joe Wikert interviews me about our new HTML5 mobile publishing platform pinch/zoom Press that we created to make mobile publishing easy.

Some of the highlights of the interview:

  • The platform consists of three different pieces of technology – A native app for iOS devices, a layout tool and a content management system. [Discussed at 1:50]
  • Why choose HTML5 rather than EPUB 3? – As flexible and powerful as EPUB is, it’s still not as platform agnostic as HTML5. Plus, every device comes with a web browser but not necessarily an EPUB reader. [Discussed at 2:56]
  • But it’s really “not about EPUB or HTML” – Don’t focus on the end client. It’s about understanding how your content is managed and about how your content is presented in a mixed platform world. [Discussed at 5:07]
  • Portability introduces some limitations – HTML5 is wonderful for portability and knowing that your product will render well on all platforms but it also means you might not have access to sensors, cameras and other potentially important device features. [Discussed at 7:20]
  • Native apps are here to stay – Yes, that means we’ll have to invest in apps across at least two platforms. The simple truth is the native app will probably always offer the best user experience for that particular platform. [Discussed at 10:40]
  • Pricing – pinch/zoom is leaning towards only charging for the content management system, and that’s likely to be a monthly fee. [Discussed at 19:45]

Hire "10x Teams" not 10 times the people

A great post on the value of hiring “10x Teams” or teams that can scale beyond themselves, not just 10 times the people – or “butts in seats” as I refer to them. The idea is five of the right people is better spent than building one team of ten. That extraordinary people can do far more than regular people. And you should hire for the extraordinary.

My favorite part of this post is this diagram, which shows the qualities you need in a 10x Team. From my experience, this diagram is spot on for creating the perfect team that can solve really hard problems and create some pretty amazing shit.

I think we see this at a lot of great companies, but most clearly at Apple versus Microsoft or Google. Apple has created far better products with less resources than the competition. And now the market reflects that – Apple created 10x the value by hiring 10x Teams. Clearly the 10x Team model works.

Building a strong core team has always been a core principle of mine at each of my companies. That it is better to be focused, specialized and boutique rather than a big crank-it-out app factory. The problem in advanced markets like mobile, customers don’t always know what they want, so it can be hard for them to see the value of one versus the other.

So your small boutique firm ends up doing a bit of everything, because they are ethical and believe in building great products. But this also means while you have your A-Team, you’ve given them B-level work. So it doesn’t take long for your A-Team to feel like a B-Team.

This clearly doesn’t work, but fortunately goes away as the market matures. I think 2012 will be that year as we’ve already seen the signs in 2011.

Today I posted that we are looking to add to our family at pinch/zoom but let’s be clear: we are looking to continue to add to our existing 10x Team, we are not looking for 10 times the people.

We're Hiring Mobile Designers

We are looking for mobile designers to help us create tomorrows amazing apps for some of the biggest brands on the planet. We are seeking designers based in Seattle with experience in creating pixel perfect designs, that can communicate creative strategy and approach, has experience working in a fast paced, agency environment and has an eye for interaction and usability.

We offer a great salary, health benefits, unlimited time off, profit sharing, generous time allotted for education and personal projects, learning opportunities aplenty, super flexible schedule, family friendly workplace and an unrivaled team of passionate people, dedicated to making great mobile products.

If that sounds like you or someone you know, please email hello@pinchzoom.com with your job history and links to work that you’ve done.

BBC iPlayer available for iPhone

The pinch/zoom designed – and now award winningBBC iPlayer is now available for iPhone in Europe, Australia and Canada:

Watch a selection of the best classic and contemporary British shows on demand, including Doctor Who, Top Gear and Gavin & Stacey. Subscribe today for unlimited access, offline viewing and AirPlay.

Now you can watch the best of British television pretty much anytime anywhere… except in the United States.

When I was making the series How TV Ruined Your Life, we went out and...

When I was making the series How TV Ruined Your Life, we went out and asked members of the public to comment on a new invention we were claiming was real: a mobile phone that allowed you to call through time, so you could speak to people in the past or future. Many people thought it was real: not so much a testament to gullibility, but an indicator of just how magical today’s technology has become. We take miracles for granted on a daily basis.

Want to hire us?

Phone
+1 206 452-3035
Email
 
Twitter
@pinchzoom
Founder
Brian Fling
President
Cheryl Gledhill
The Team
Aaron Hedquist, Alecia Kleiner, Charlie Barr, Kevin Tamura, Scott Gledhill, Scott Dierdorf
Founded
April 2009
Office
The Center of the Universe
707 North 35th Street
Seattle, Washington 98103
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